Name of Complainant	ALOKKUMAR SHARMA
Date of Complaint	January 31, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

Text of Complaint by ALOKKUMAR SHARMA:

I am using my Air-tel phone services from last 10+ years. I was a resident of Navi Mumbai and had a family plan from July 2018 for my 2 Air-tel mob nos: 8861695557 (Primary) + 9900269674 (the other family mob no), under the Relationship No: 1380040410.

I always used to pay my air-tel mob bill for this family plan well in advance (about 1 week) and had never defaulted payment of even a single bill.

In October 2019, I had shifted to Bengaluru and had approached Air-tel Bommsandra office for portability of my exhistng Air-tel family plan as well as transfer of one Air-tel 4G Data card with mob no 8433951057, which also I was using from July 2018.

In Air-tel Bommsandra – Banglaore office, I met with one of your staff member with name Mr. Ganga and explained to him about my exact requirement. He had suggested me a common plan of 749/- per month covering all my three nos: 8861695557 as the Primary Tel No, 9900269674 as the other family no + data card no.

As I found the plan attractive as well as economical, I had opted for it immediately. Mr. Ganga gave me a new 4g sim for my primary no: 8861695557, and requested me to put it only after getting a message from air-tel office for activating new sim and told me that it may take 5-7 days.

After 5-6 days, after getting message from Air-tel, I inserted the new sim and got it activated within 1 hour. So I can say that I started using this new sim with mob no 8861695557, from the first week of November 2019.

I was under the impression that along with porting of my primary no: 8861695557, my other air-tel family no: 9900269874 might also had got ported, but I came to know after some time that I need to get my other family air-tel no: 9900269674 and my old data card no: 8433951057 (Relationship No: 1380038810), so I approached Air-tel staff, Mr. Ganaga, from their Bommsandra office and requested him for the porting of these 2 nos also and he had accepted the same, gave me the new sim for both of them, explained me about their activation procedure and had done porting of my old mobile no 9900269674 on 25/11/2019, with ref No: 31-2675360364667.

Now I give proof of my payments details to Air-tel for mobile charges of my family plan (of both mobile nos: 886169557 & 9900269674, Relationship No: 1380040410, state code 27 and state code 29 as below:

My Air-tel Bill no: BM20271007024155, dt. 27 Oct 2019, for my full family plan, for the period: 26 Sept 2019 to 25 Oct 2019, for the total bill amount 841.63, To Pay: 841.54, Due date: 15/11/2019, – Paid INR 842.00 thru my air-tel wallet money on 06/11/2019, Air-tel Transaction Reference (TR) – 730865233. payment receipt attached for reference.

My Air-tel Bill no: BM20291006625471, dt. 18 Nov 2019, for my family plan, for the period: 17 Oct 2019 to 16 Nov 2019, for the total bill amount – 179.37, Due date: 30 Nov 2019, No need to pay.

My Air-tel Bill no: BM20271008381288, dt. 27 Nov 2019, for my full family plan, for the period: 26 Oct 2019 to 25 Nov 2019, for the total bill amount 1318.55, (break-up of 1318.55: 841.54 shown as Pending Balance + 477.01 (this month charge (for mob no: 9900269674) + late charge+taxes. I had not done payment for this bill, As I had already done this payment by paying INR 842.00 thru my air-tel wallet money on 06/11/2019, Air-tel Transaction Reference (TR) – 730865233.

My Air-tel Bill no: BM20271008451673, dt. 2 Dec 2019, for my other family Airtel no: 9900269674, for the period: 26 Nov 2019 to 01 Dec 2019, for the total bill amount 1365.60, (break-up of 1365.60: 1381.55 as balance carried forward from the previous bill + 47.05 (this month charge (for mob no: 9900269674) + late charge+taxes. I had not done payment for this bill, As I had already done this payment by paying INR 842.00 thru my air-tel wallet money on 06/11/2019, Air-tel Transaction Reference (TR) – 730865233.

My Air-tel Bill no: BM20291008136012, dt. 18 Dec 2019, for my family plan, for the period: 17 Nov 2019 to 16 Dec 2019, for the total bill amount – 704.45, Due date: 30 Dec 2019, was paid by me on 20/12/2019.

My Air-tel Bill no: BM20291009475338, dt. 18 Jan 2020, for my family plan, for the period: 17 Dec 2019 to 16 Jan 2020, for the total bill amount – 2319.67 showing break-up as Monthly Rental – 749/-, Usages – 60/-, One time Charge – 1365.60 and Taxes: 145.69, Due date: 30 Jan 2020.

I argued with Air-tel staff thru their customer care staff as well as with Mr. Ganga from Air-tel Bommsandra office reason for one time charge – 1365.60. And their only answer was: It was MNP outstanding transfer from old to new account debit. Scan copy of my Airtel 18 Jan 2020 bill – 1^st page attached for reference. As due date was approaching and Air-tel staff were not trying to help me in spite of my interacting with them 2-3 times, I was forced to pay this higher bill amount of INR 2320/-, today thru my Air-tel wallet money.

My main complaint is not about total amount of INR 1365.60, but the amount of 842/- of my 27 Oct 2019 bill, which was paid by me before due time but then also was carried forward in my later Air-tel bills dated 27^th Nov 2019 & 2^nd December 2019 along with the late payment charge and finally it was added to my last Air-tel bill dt. 18 Jan 2020.

Image Uploaded by ALOKKUMAR SHARMA: