Warranty denied after promise

Name of Complainant Rajesh Kumar
Date of ComplaintApril 20, 2019
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Rajesh Kumar:

I have purchased an AC from Paytm with Order no 5026146592. It was mentioned that product has 10 years warranty but when called the brand to register the warranty they denied and said on 5 years is available. Paytm asked me to return the product in the hot summers knowingly that nobody will take the pain of return and cause inconvenience to family. They asked to buy the warranty but brand provides the warranty only after default warranty is over. I cannot buy the AMC after 5years and raise the reimbursement every year from Paytm.

They are not ready to help. Even I was denied for escalation matrix. Attached are the screenshot where warranty was mentoment as 10 years. Please help to resolve this.

Image Uploaded by Rajesh Kumar:

Warranty denied after promise

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