Vodafone Complaint Reg Wrong information on recharge tariff

Name of Complainant Stany George Philip
Date of ComplaintAugust 11, 2018
Name(s) of companies complained against ,
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Stany George Philip:

On the 11th of August 2018 morning, I checked the Vodafone site for the available internet pack available at the moment. In the list of data packs I found out that they provide 500 MB of 4g/3g data for 28 days on a charge of 29 rupees.

But after I did the payment I recieved the activation of my internet pack only for 3 days and only 300 MB of data was given to me. I called up the customer care and enquired about the issue, they told me it would have been a technical issue and asked me to cooperate with the data pack I was given. They did not even care to refund the money that I lost on recharging for the given wrong data pack.

 

Attaching screenshots of the information given on the Vodafone site and the message I recieved from the Vodafone care about my data pack activation.

 

I request u to Please consider this complaint and take necessary action.

Thankyou

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