| Name of Complainant | |
| Date of Complaint | July 2, 2023 |
| Name(s) of companies complained against | Nuego bus |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had booked two tickets 29 June 2023,bus timing is 30 June 2023 11am from Agra to Gurugram I had time and date clear h or vo in the booked ticket of my bus, but today I waited for my bus at the location But the bus did not come, then I called the customer support, then I came to know that my bus was at 6.30 in the morning, but I have not received any information or any message or mail and the customer support people tell me that I have checked the bus. I have done it and while I did not do any checkin and I did not know about the time change of the bus, I kept waiting for the bus according to the information given by Neogo Bus but the bus did not come, after that I contacted customer support After talking, information was given about the time change of the bus at 3 pm, by the time the bus had reached Gurugram, I and my family were troubled for the whole day, so who is responsible for it and what is the scene of the ticket I had paid online While I could not travel today because of your poor service
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We are sorry to hear about your unpleasant experience with us, Nitin. We would like to investigate this matter further and ensure that it does not happen again. Please share your contact number and PNR number with us so that we can assist you in the best possible way.