zomato

Quality of food

Posted on by Consumer Court
Name of Complainant Vincy Surya
Date of ComplaintJune 20, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I had ordered Chapati Chole lunchbox from the restaurant LunchBox-Meals and Thalis(Ulloor,Trivandrum).It was horrible in taste,very salty.I had to throw it in the dustbin which was supposed to be my lunch.I raised an issue with the customer care of Zomato thrice but they said that they could not refund my amount because they could not […]

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I have ordered shahi paneer from 4.1 rated restaurant of Zomato and it gave me Dal Makhni inspite of it. Wgen I reported the same to their customer support via chat , They only offered me a coupan of my order price which will only applicable for ordering on their for next 30 days. When I refused to take this voucher and requested for my refund they denied stating as this order was cod so we can offer refund.

Posted on by Consumer Court
Name of Complainant Prateek Gupta
Date of ComplaintJune 20, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

On 19 June 2022 I ordered # order id 4116835324 shahi paneer from one of the 4.1 rated restaurant of Zomato, I choose option to pay it from paytm upi and paid the money, it was deducted from account, but when it returned to order page of zomato it showed payment not successful( I have […]

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Denying to give Refund

Posted on by Consumer Court
Name of Complainant Debapriya Sen
Date of ComplaintJune 20, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

This is regarding order id : 4110619073 The money got debited thrice for an amount of 341/-. Attached the screenshot of the same. It is paid using zaggle food card. It’s been 10 days and I haven’t received any refund yet. I contacted the support immediately after the order and also today. But didn’t get […]

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After accepting charges zomato cancelled order itself & without prior intimation & non refund for money

Posted on by Consumer Court
Name of Complainant Poonam Bargal
Date of ComplaintJune 19, 2022
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

Dear Sir,I have booked food item from Madhuram Sweets,Mira road Mumbai through Zomato by paying full money in advance,delivery address was also accurate, but Zomato didn’t deliver it & cancelled order without refund and without prior intimation & fraudulent reasons. Also Cut 100% as cancellation charges. This is cheating. ORDER DETAILS: Order no 4129492661, dt […]

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Unhygenically packed food spillage all over

Posted on by Consumer Court
Name of Complainant Gaurav Bhargava
Date of ComplaintJune 19, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I had ordered food through Zomato with order Id 4118951652, food was spilling all over cover, who would want to eat that unhygienic food, when taken up with Zomato, they said they can’t refund, well they never called about the issue, although they asked for suitable time , i mentioned, i am available anytime Unhygenically […]

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I have paid the cash but not received the order yet!

Posted on by Consumer Court
Name of Complainant Shreyas S N
Date of ComplaintJune 17, 2022
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I had paid for my order 4114483980 on 15th June ! The order wasn’t even delivered but it’s showing delivered on the app, the delivery person just gave me 2 missed calls and went off when I tried calling back lines were busy ! I was starving to death and I only had so much […]

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Refund was not provided

Posted on by Consumer Court
Name of Complainant Mansi
Date of ComplaintJune 17, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I placed an order on Zomato and they sent the wrong order. I applied 50% discount and paid 15 aed. They gave me a promo code instead of the refund. Agent told me that I can apply this refund promo and discount but it’s not the case. So technically they didn’t give me my money […]

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My order rejected but the payment is deducted for cancellation

Posted on by Consumer Court
Name of Complainant Dipali Sakharkar
Date of ComplaintJune 17, 2022
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link

My Zomato order ID: is rejected by restaurant and payment is deducted and said that the cancellation charges is deducted. I didn’t cancel the order then why my money is not refunded? Also chat support shows that the customer is unreachable but there is no call in my phone history. No what to do? My […]

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I ordered Chicken pickle in Zomato.

Posted on by Consumer Court
Name of Complainant B.Nilesh
Date of ComplaintJune 17, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I ordered chicken pickle on 08-06_2022 in zomato.Order OD is 4110619988. Its coming smell like stale food. i complained in zomato customer care but no one respond on my complaint. I compliant mail also but i get any response on complaint. its cost ₹416. please help me on this problem. Still that have I my […]

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ZOMATO ORDER NO. 4127979401 NOT DELIVERED YET SHOWN AS DELIVERED

Posted on by Consumer Court
Name of Complainant hitesh gupta
Date of ComplaintJune 17, 2022
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link

Order Id 4127979401 made from the Zomato app being used by us has not been delivered however shown as delivered and the delivery agent is not reachable the phone is continously switched off. Kindly refund the same along with compensation atleast 5 times the order value and also take suitable action on the delivery agent […]

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