Eatclub

Delivered spoilt low quality pizzas

Posted on by Consumer Court
Name of Complainant SURABHI P
Date of ComplaintNovember 18, 2023
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

On 17th November 2023 around 6:30 I ordered 2 pizzas in which both of them were spoilt so bad, a foul smell from the pizzas and even I started vomiting after having the first slice. Order: #DNKXKV I even tried reaching the support and help team in the app but they credited 200 points to […]

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Eatclub not refunding money

Posted on by Consumer Court
Name of Complainant Mohammad Arshad
Date of ComplaintOctober 24, 2023
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I placed an order from Eatclub app on 12 Oct 2023 amount ₹349 through gpay Money got deducted from my account but the order wasn’t placed. App contact us service doesn’t work they dont have call support and thry never response on email even after being such a reputated company this has brought your reputation […]

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Regarding the refund

Posted on by Consumer Court
Name of Complainant Revanta Ratna Pradhan
Date of ComplaintOctober 18, 2023
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

On October 9 2023 I placed an order of Rs 435 and cancelled within the time limit however it’s been nine days and I am yet to receive my refund Regarding the refund was last modified: October 18th, 2023 by Consumer Court

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Eatclub took payment and didn’t delivered my order

Posted on by Consumer Court
Name of Complainant Syed Ansab
Date of ComplaintOctober 13, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I ordered on 11:38pm and now I’m typing this at 1:50.My order was not delivered. Customer service gave me false hopes it will delivered in the next 10 mins and guaranteed me from the past 2 hours. I told them to cancel and initiate the refund, that also my order is showing and no refund […]

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Eatclub not paying back refund

Posted on by Consumer Court
Name of Complainant Mohammad Shahid Khan
Date of ComplaintOctober 12, 2023
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

On 1st October, I placed an order with Eatclub. Which was canceled by them due to their reasons. So I received a text SMS stating I will recieve the refund in a few minutes (refer attached image). But it is 12th October today and I haven’t received my refund yet. Eatclub not paying back refund […]

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EatClub not responding or delivering my order

Posted on by Consumer Court
Name of Complainant Varad
Date of ComplaintOctober 10, 2023
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

Eat club placed my order but for more than 1 hour no update on it. No customer support service. No one picking up calls, i tried calling 50 times. No one replying to Emails. The online chat bot keeps saying 7 mins, 7 mins for the last 70 Mins. I am frustrated, hungry and sad […]

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Refund from Eatclub

Posted on by Consumer Court
Name of Complainant Sayali
Date of ComplaintSeptember 27, 2023
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I cancelled my order within 40 secs due to change in order. The refund process is showing processed and message was to receive refund within 10 days but today is the 10th day and I haven’t received my refund yet. Payment was made through gpay. Query #IGMIXB Refund from Eatclub was last modified: September 27th, […]

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Not received food delivery

Posted on by Consumer Court
Name of Complainant Naveen
Date of ComplaintSeptember 17, 2023
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

i ordered food in eatclub app at 1:15am, i waited for 2 hrs for food, at 2:55am app shows food delivered but I didn’t received food, I called many times to delivery partner, he didn’t answered. Tried to connect in customer service but they didn’t responded, at 10am in morning I once again contacted customer […]

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Eatclub didn’t sent my cancellation amount i.e refund of my cancelled orde.

Posted on by Consumer Court
Name of Complainant Abhishek Maurya
Date of ComplaintSeptember 16, 2023
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I wanted to follow up regarding my recent purchase and the associated refund process. Despite the indicated timeline, I have not received my refund yet. Order I’d: ID 93HQ0U Eatclub didn’t sent my cancellation amount i.e refund of my cancelled orde. was last modified: September 16th, 2023 by Consumer Court

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