Subject: Snap deal cheated me and not refunding my amount rs 4000. Even return request has been generated by snapdeal app but during return snap deal applied their own conditions, their CSR team revert me unprofessional way..and say do whatever you want snapdeal not accepting you request for refund.

Name of Complainant	Vicky
Date of Complaint	March 6, 2018
Name(s) of companies complained against	Snapdeal complaints, Snapdeal.com
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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Text of Complaint by Vicky:

Dear Sir/ma’am,F

Feeling cheated by snap deal. they have cancelled the my return request with their own conditions …customer delight word not important for them …I have created return request through their app , and I have return ticket nos which was created by snap deal app ..but their legal team refused to return request, they said I had returned many item so return ratio has been increased , so that they are unable to accept my return request…

I have many questions with their legal team :

1. Have you informed earlier to customer they have increased the return ratio so this product is not returnable.

2. They have sent me poor quality of products or not as per display pics ,I have to accept whether that product s are good or poor.

3.if return ratio was poor ,than why snap deal accepted only low price(400-600) of return products, and refused to accept high rates product(1000-3200).

4. Why they don’t have any answer of product order no 21106311288,suborder I’d 25951839900.this order return request also generated on 17 feb 18 , with the refunded suborder I’d 25951859885, why snap deal chooses lowest price of product for return request and refused higher price item. Is they created Their own policy during return.

5. If ratio was increased why snapdeal not informed to customer, or updated this process on their app ,why app created the return request ticket nos.

Is your app also a fraud.

Provide me the answers with complete details ,so that I will proceed for same with my legal team.

This is really not acceptable you have created your own return policy and doing the fraud with your customer and grab customer full money….

Feeling cheated by snapdeal…

I need every answers through mail only.

Please help me to get my Rs 4000 from snap deal.com

For any clarification call me at 8588854569

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Subject: Snap deal cheated me and not refunding my amount rs 4000. Even return request has been generated by snapdeal app but during return snap deal applied their own conditions, their CSR team revert me unprofessional way..and say do whatever you want snapdeal not accepting you request for refund.

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Snapdeal says:

March 12, 2018 at 6:00 pm

Dear Vicky,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.

Regards,
Team Snapdeal

Consumer Complaints Court

We Are A Non-Profit NGO Committed To Providing Justice To Consumers

Subject: Snap deal cheated me and not refunding my amount rs 4000. Even return request has been generated by snapdeal app but during return snap deal applied their own conditions, their CSR team revert me unprofessional way..and say do whatever you want snapdeal not accepting you request for refund.

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