| Name of Complainant | |
| Date of Complaint | March 1, 2019 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Subject: New feature PaytmPostpaid
Details: As per paytm postpaid policy, to avail the feature we have to register for Paytm postpaid by adding Aadhaar no and PAN no. Then we have to set a passcode which will be asked during any transaction using postpaid money.
Issue: Even if I have not registered and requested for paytm postpaid service, they have added Money of 1200 rps to my wallet without my knowledge, transaction got posted without a second factor authentication and passcode verification and the amount is shown as due for me. Kindly take necessary actions asap
I have tried to contact customer care multiple times. On call, only automated message they are giving and in messages not at all giving answers to the questions
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