| Name of Complainant | |
| Date of Complaint | July 25, 2021 |
| Name(s) of companies complained against | Liminos Technology, Liminos technology at KC das building |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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With a great displeasure, I am compelled to write this communication to My car India. I bought My car Duster on 06th May 2020 from My car India’s Nagpur distributor Unnati Vehicles Pvt. Ltd. having vehicle registration no. MH-40-AC-9562.
Till recently I never had a feeling that I have made a wrong decision by choosing My car over established brands in the segment in India. To break this thought, I had a worst experience with My car Nagpur very recently.
My car developed a flaw in driver side power window which stopped working in third week of May 2017. I called up My car Nagpur service center on 25th May 2017 which was attended by Ms. Pallavi and was told that the concerned spare part to eliminate the flaw was not available with the Service Center and hence don’t send your car to us till we manage to procure the part. The story of unavailability of concerned spare part went on almost for a week. My car was standing for a week with one window open to inhale dust and pollution. The very next week, I noticed that the Air Conditioning System of the car was also not functioning. After at least 10th call to Ms. Pallavi I could get in touch with her to accept my car on 31st May 2017 since it was standing unused for a week. Somehow I got my car entered in the service center by Mr. Rakesh. Here, I was again told the same story of unavailability of power window part which was made available by the evening on a single phone call by Mr. Kulkarni. Now, I was told that car will only be attended to after 2 days owing to the work load. I requested Mr. Rakesh to try readying my vehicle early as already a week is passed and my work is getting affected in the temperature of 46 degree outside. I was given a date of pick-up on my job card as 3rd June 2017. On 2nd June 2017 Mr. Rakesh called me up and said now the AC parts are not available and it is now to take even further time. Mr. Abid also coordinated late on along with Mr. Rakesh but to avail no relief. It took further 8 days to procure that AC part and finally, I got my vehicle back on 10th June 2017.
I have spent nearly Rs.14 Lakh to buy this newly launched product by My car who was trying to enter into India Automobile market and secure market share desperately. I relied upon this French Car Maker over our in-house brands which we were sticking to hitherto. When we spend our hard earned money for such products and a French Car maker behaves this unprofessional, the confidence in the related brands also shakes. This is a major setback to the brand value of My car.
When Mr. Kulkarni arranged power window spare part within hours by just a phone call, why the same was not done when I first contacted in third week of May? If parts were not available, why was my vehicle admitted? A giant organization having its head quarters in World’s Automobile Paradise, could not afford to maintain the basic spare parts for the models they are currently selling? Why can’t the staff at such brands’ service stations be trained to tackle the problems more professionally? Are we paying such a heavy cost just to disappoint ourselves when the vehicle faces some technical flaw and to discourage ourselves from shifting our base from established brands in India than new entrants?
Kindly make a note of all the hardships we have faced during this episode as this is very serious concern from a customer point of view and I am extremely disgruntled over the same. The relevant contact details are appended below in case you need to get in touch with me.
Hoping an early action on the same.
