Jeeves closed repair request with false reason

Name of Complainant Shailesh J.
Date of ComplaintJuly 25, 2021
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Shailesh J.:

I purchased TV with 2 years extended warranty from Jeeves. Last week display stopped working and I raised complaint for repair. Technician checked and promised that part will be ordered and repair will be done within 7 days.
When I checked with customer care after 1 week, got to know that complaint was closed stating ‘accidental damage’.

I was not even aware that they closed the complaint with wrong reason. Still TV is in valid warranty. Looks like I am being cheated and need to explore consumer court option.

Image Uploaded by Shailesh J.:

Jeeves closed repair request with false reason

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