Name of Complainant	Jalaj Chandna
Date of Complaint	June 1, 2019
Name(s) of companies complained against	Royals Timeshare India Limited (Royal Club International)
Category of complaint	Tours & Travels
Permanent link of complaint	Right click to copy link
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Text of Complaint by Jalaj Chandna:

My Self Jalaj Chandna add C60 Shivalik Nagar BHEL Haridwar

I am the victim of fraud at Radisson Blu Haridwar on 22/05/2019 and I am seeking help and guidance. A fraud transaction has been carried out country club salesperson Mr.Raman Thakur of Royal Club International (Royal Timeshare Pvt Ltd) for new member registration and now not replying my email for a refund.

Complete Story:
On 22/05/2019 executives called my father that u have won a lucky draw and can come and collect a gift voucher free of cost. My father asks me to visit Radisson Blu Haridwar on 22/05/2019 evening to collect the voucher. Miss Radhika Sharma has given a presentation to me and my wife & at last offered me membership of Royal Club International (Royal Timeshare Pvt Ltd) on discounted price.

The executives namely Miss Radhika Sharma (Sr. Consultant) offered and committed me a package of 5 years membership for vacation 6D/7N every year & many other free benefits.
Other Person Mr. Raman Thakur (SM) told me the total cost (one-time cost) of club membership at Rs. 60,000 divided into 24 interest-free EMIs.
Main Applicant: Parul Chandna & Co-Applicant: Jalaj Chandna
He asks me to sign the form and he will fill rest of details

But at the time of payment the, Mr. Raman Thakur (SM) straight away swiped Rs. 60,000 as one-time payment from my HDFC credit card without showing the amount and asked to pin for the transaction, I pin the transaction in faith that he is processing 24 interest-free EMI and got surprised to see the SMS on my mobile that he swiped a one time amount of Rs 60,000.00 on my mobile.
I and my wife get confused and feeling cheated. When I ask for refund He told me he will do needful for the same(On22.05.2019 at 8:40 pm).

They issued me a receipt of Rs60000 and no other document is given which again surprised us.

After returning home the late night I called customer care and then they confirmed to me that this one time swipe of Rs.60,000.00 and interest is chargeable as per applicable hdfc rates

I have checked Terms and Condition of Royal Club International (Royal Timeshare Pvt Ltd)
which is far away from the presentation given to me at Radisson Blu Haridwar on 22/05/2019

On 22.05.2019 at 11 pm I called HDFC credit card toll free no. I asked the bank to cancel the transaction but the bank said this can only be done by merchant” Royal Club International (Royal Timeshare Pvt Ltd)”.

On 23.05.2019 at 7am I again call HDFC credit card toll free no. and again ask to cancel the transaction but now he suggests me to visit nearest HDFC Branch

On 23.05.2019 at 10am
I visited HDFC Shivalik Nagar Haridwar Branch and submitted my request to cancel the transaction and submit a dispute form for a refund

On next day I mailed Royal Club International (Royal Timeshare Pvt Ltd) & asked them to cancel my form and request for refund my the advance of Rs60000.

no reply from Royal Club International (Royal Timeshare Pvt Ltd) regarding the refund advance of Rs60000.

Hoping some positive response and help to fight against this FRAUD.

All false promise during the presentation. many other customers are shared there feedback on the internet regarding the same fraud practices by Mr Raman Thakur and his team.

It also comes to my notice on searching internet earlier same team was worked for fake brand Country inn and cheated customers now they are working fake ” Royal Club International (Royal Timeshare Pvt Ltd)”.
other links on the web regarding this company frauds

if this transaction processed by bank it will landed me in serious financial crisis.

Request not to process this transaction and cancel it, I have not availed any services from the company and
& informed company too for cancellation of my “FORM”,

As a loyal customer, I am using HDFC credit card since last 10years i request HDFC to safeguard my interest

thanks
Jalaj Chandna
Parul Chandna

Image Uploaded by Jalaj Chandna: