Return or replacement of product ordered from paytm mall

Name of Complainant Mithilesh Rai
Date of ComplaintOctober 16, 2018
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Mithilesh Rai:

Paytm mall order id- 6187929885

I have been trying to connect paytm since 5 days and still couldn’t, because of their customer service response.
I have an issue to a product (Tshirt) i bought from paytm mall. The tshirt is not satisfactory and also damaged, i had selected it to return but the courier boy called me and as i was not available for return, he just rejected the order without any concern of product. He told me to re return the order, but i am unable to re-return or replace the product. help me return the product before paytm tell me that the replacement day is over.

Image Uploaded by Mithilesh Rai:

Return or replacement of product ordered from paytm mall

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