Name of Complainant	Jayshree
Date of Complaint	December 27, 2019
Name(s) of companies complained against	PayTM
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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I recently had a purchase from paytm. Below is my order details.

SV Tada collection, sold by Ritu designs; order number: 9863417206: Price: 6740/-

I and my husband have had good purchaser from paytm I had taken Television, Washing Machine, Microwave oven, mobile phone and many more products.

Recently I had purchased a product on 09 Dec.2019. Upon receiving of the order I felt that item is not worth against the money. The cost of item was Rs. 6740 however the product does not look worth of money, so immediately I had requested for the return.

After 2-3 days I have received email stating your account has been flagged for abusing the return policy and temporarily restricted.

I had a long telephonic discussion with the customer executive and it’s superior. They told that your account has been restricted and please wait for two more days we will release the flag and temporary restriction of your account.

I asked why account is restricted then customer care told that you had abuse the policy of return means your returns are more. Then I check my number of returns then there are only two returns and more than 10 purchases.

I asked to let us know what is abusing return policy then executive told that we do not have abusing policy however we have only oral policy not in written. It means if I ordered any product we have to buy it and if we return it then they paytm will restrict account and flag it. THIS IS NOT FAIR DEAL.

Respected sir, it is already more than 18 days gone the product is still with me. I am really wasting my daily time with talking with customer care executives and their false & fake promises.

I request respected sir, please take a necessary action and understand my situation.

Thanks & regards,

Ms Jayshree

+ 91 9594840062

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