| Name of Complainant | |
| Date of Complaint | July 18, 2023 |
| Name(s) of companies complained against | Reliance Digital |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
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I received the AC on Apr 26 – the air filters 0.1 micron were not installed at the time of installation called the technician who installed the ac and fixed it.
Unfortunately during this fixture he knowingly unknowingly broke the latch of AC which I didn’t notice at the time which started making noise when when the wind speed of ac increases
Unaware that it was broken due to his poor skills. I assumed something has happened during installation maybe and by this time I lost his number (typical iPhone feature of not maintaining call records)
I logged my first request on 29 April – 3 days after installation and then after multiple request technician visited and said it’s a manufacturing defect and the request needs to be logged under repair request (which I kept doing later on)
After raising multiple requests and multiple visits from technicians all called out it to be a manufacturing defect and left with no solution after reaching out to the store from where I purchased the AC they said it will addressed
This time after 1.5month Panasonic technicians visited and said it’s either broken during installation or rarely a manufacturing defect and they would have replaced the AC if reliance digital had reached out to them within a month which obviously reliance didn’t
When reached out to store they said their replacement policy is of 7days
Either situation I reached out within a month and within 7 days of AC delivery
Due to poor internal communication between Resq teams why am I supposed to not get the replacement of the AC
Panasonic folks are calling me stupid to buy AC from reliance and on top of it taking extended warranty over it which I believe is true having to face a situation like this and on their second visit they showed me the broken piece of it and confirmed broken during installation
It’s been 3months now no updates from the escalation team/CEO DESK as well
Not giving updates nor giving dates on when it will be resolved just sending an apology email and moving on
I have been tired and mentally stressed because of this
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