|Name of Complainant|
|Date of Complaint||January 25, 2023|
|Name(s) of companies complained against|| Colive
|Category of complaint||Miscellaneous|
|Permanent link of complaint||Right click to copy link|
|Share your complaint on social media for wider reach|
We are concerned for our client Mr. Ayush Jain, (“Our Client”) residing at Ega Solace, 2/A, 16th D Main Road, Hal 2nd Stage, Indiranagar, Bangalore, Karnataka- 560017.
Our Client states that Our Client had booked Colive home: Colive 016 MB Paradise Room No: 301/D (“said Premises”) from your application named “______________________” (“your app”) on 25th November 2022 for December month and had paid the security deposit and rent of Rs. 26,946/- (Rupees Twenty-Six Thousand Nine Hundred Forty-Six Rupees Only) to you on your UPI ID colive.rzp@axisbank through ICICI Bank account.
Our Client states that even though our client had booked the said premises on 25th November 2022, the requisite e-agreement had not been entered into by him. Our Client further states that on advice of your sales manager, one Mr. Mohit, our client attempted to enter into the e-agreement on 29th November 2022 but unfortunately, at that point of time, your app was facing certain technical difficulties wherein Our Client was unable to receive the One Time Password (OTP) required to enter into the said e-agreement. Our Client states that owing to the technical glitch in your app, the said e-agreement got delayed and thereafter to the utter shock and disbelief of our client, the booking of the said Premises made by our client on 25th November 2022 was being displayed as “Cancelled” in your app.
Since the said booking was cancelled by you, Our Client raised a Service Ticket No. SR246621 dated 30th November 2022 thereby requesting you to refund the security deposit and one months rent paid by Our Client on the day of booking but, to the dismay of our client and contrary to the time period of 7 working days mentioned in your Handbook, Our Client did not receive any reply or resolution from your end within 7 working days. Our Client states that Our Client had vide emails dated 3rd December 2022, 7th December 2022 and 14th December 2022 addressed to email@example.com tried to bring your attention to the factum of the said cancellation and thereby, time and again requested you to refund the said security deposit and rent but, you have failed to warrant any reply to Our Client’s Service Token as well as the emails.
Our Client states that Our Client ever since the day of booking has been in touch with one of your representatives and has always acted upon the instructions of your representative but, you and your representatives have on multiple occasions disregarded the requests made by Our Client and have grossly failed on your part of obligation to provide a fair and honest customer redressal service and thereby denying resolution to Our Clients grievance.Image Uploaded by Ayush Jain: