Re: Zomato: Contact zomato
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Dec 6, 2018, 8:30 PM (2 days ago)
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Hello,
We totally agree that you didn’t have the desired experience last time around with our services and we will make sure such incidents never repeat in future. We hope you give us another chance going forward to amend this experience.
Also, we have initiated full refund from our side which you will be receiving in other 24-48 hours in your paytm wallet.
Hope this incident doesn’t affect your journey with Zomato.
Regards,
—
Avni Asri
Zomato Online Ordering Team
Reach us at order@zomato.com
How would you rate my reply?
Great Okay Not Good {#HS:725286745-13481818#} 
On Thu, Dec 6, 2018 at 12:36 PM IST, Saruchi Sharma < saruchi.sharma15@gmail.com> wrote:
Sir i have order on 2nd December order id 1088764797. My balance is deduct but money not received till date . Zomato executive tell that my money is refundable with in 24-48 hours and from 2nd December to till i have not received my refund. So you are requested to please refund my money. so that i connect with zomato in future also.
On Thu, Dec 6, 2018 at 11:52 AM IST, Saruchi Sharma < saruchi.sharma15@gmail.com> wrote:
Sir/Ma’am,
Please refund back the amount which has been deducted on 2nd December 2018, but the order was not accepted as the restaurant doesn’t have cakes at that moment to deliver. Since that day, I am requesting from your support department to refund back my amount but it is really sad for me that even after got the refund initiation message, you refused to refund the amount.
I don’t know, how would I trust you people from the next time to order something or this is what I am sure that I will never gonna order or spend a single penny at your website in future and besides it I will not let the people I know to order from zomato ever. This is my worst experience so far!
I am still hoping for my amount back as it was not my mistake that day. I just have done the online payment because I trust zomato.
Looking forward to hearing from you!
User not signed in
User Agent: Mozilla/5.0 (Windows NT 6.3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.110 Safari/537.36
Phone number: 7009586393
Saruchi Sharma <saruchi.sharma15@gmail.com>
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Dec 7, 2018, 4:34 PM (17 hours ago)
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Dear Sir,
As per your mail, I want to know about refund status???
Phone number: 7009586393
Hello,
We totally agree that you didn’t have the desired experience last time around with our services and we will make sure such incidents never repeat in future. We hope you give us another chance going forward to amend this experience.
Also, we have initiated full refund from our side which you will be receiving in other 24-48 hours in your paytm wallet.
Hope this incident doesn’t affect your journey with Zomato.
Regards,
—
Avni Asri
Zomato Online Ordering Team
Reach us at order@zomato.com
How would you rate my reply?
Great Okay Not Good {#HS:725286745-13481818#}
On Thu, Dec 6, 2018 at 12:36 PM IST, Saruchi Sharma < saruchi.sharma15@gmail.com> wrote:
Sir i have order on 2nd December order id 1088764797. My balance is deduct but money not received till date . Zomato executive tell that my money is refundable with in 24-48 hours and from 2nd December to till i have not received my refund. So you are requested to please refund my money. so that i connect with zomato in future also.
On Thu, Dec 6, 2018 at 11:52 AM IST, Saruchi Sharma < saruchi.sharma15@gmail.com> wrote:
Sir/Ma’am,
Please refund back the amount which has been deducted on 2nd December 2018, but the order was not accepted as the restaurant doesn’t have cakes at that moment to deliver. Since that day, I am requesting from your support department to refund back my amount but it is really sad for me that even after got the refund initiation message, you refused to refund the amount.
I don’t know, how would I trust you people from the next time to order something or this is what I am sure that I will never gonna order or spend a single penny at your website in future and besides it I will not let the people I know to order from zomato ever. This is my worst experience so far!
I am still hoping for my amount back as it was not my mistake that day. I just have done the online payment because I trust zomato.
Looking forward to hearing from you!
User not signed in
User Agent: Mozilla/5.0 (Windows NT 6.3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.110 Safari/537.36
Phone number: 7009586393
Saruchi Sharma <saruchi.sharma15@gmail.com>
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sir 48 hour time is over but i have not recived my refund amount. how can i believe next time on zomato.i m very disappointed from zomato. from 2nd dec to till u are not able to refund my amount.
Mob-7009586393
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