| Name of Complainant | |
| Date of Complaint | November 3, 2023 |
| Name(s) of companies complained against | Octafx |
| Category of complaint | Investments |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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For trading purpose i wanted to add money in my octafx mt4 trading account. I tried depositing INR 30000/- through phonepay upi app on 1st Nov 2023 at around 7:40 pm ist, the amount got deducted from my bank account but it is not reflecting in my octafx mt4 trading account. Its been 2 days now, i have tried contacting the customer support n number of times, but all they have to say is kindly wait and be patient your funds are secured with us. Some of them says our finance team is working on it.
Image Uploaded by Krishna Garach:
Dear Krishna Garach,
We regret the delay in our response and apologise for any inconvenience. Usually, our Finance department processes the deposits and withdrawals at the earliest. However, due to technical issues, there may be slight delays. Upon checking, we see that your deposit, P38398715, was processed in just over 24 hours. We assure you that your money is always safe.
We once again apologise for the delay and respect your patience. For any further queries, please contact us via live chat or at support@octafx.com. We are always available for you.
Kind regards,
Octa Rep.