Recharge for 2599 on 22nd July from Paytm linked with my mobile 97409-30000 (to Reliance JIO) was declined by Paytm. But money got deducted. Made several representation with Paytm and shared communication from Jio that the money was never paid to Reliance Jio – Paytm has refused crediting the amount back.

Name of Complainant Bikash Jain
Date of ComplaintSeptember 28, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Bikash Jain:

On 22nd July 2020, through Reliance Jio app, I attempted to recharge my “Jio Mobile Number – 99450-93000”. For this transaction, I selected Paytm (A/c ref above) as the payment option. The transaction was shown as declined. However, the money was debited from my Paytm Account.

 

Raised multiple queries with Paytm to refund the amount. On the request from Paytm engaged with Reliance JIO also to confirm that they never received the payment. Paytm executive only called once in this last 3 months – but inspite of regular follow up since last 3 months, Paytm has just refused the credit.

 

Date of Transaction: 22nd July 2020 at 03:34 PM

Mode of transaction: Through Jio App

Mode of Payment: Paytm Wallet

Amount of Transaction: 2599

Jio transaction reference for decline: BR0004YIHIBR

Paytm transaction reference: BR0004YIH4XL

Kindly assist in getting the credit from Paytm.

Image Uploaded by Bikash Jain:

Recharge for 2599 on 22nd July from Paytm linked with my mobile 97409-30000 (to Reliance JIO) was declined by Paytm. But money got deducted. Made several representation with Paytm and shared communication from Jio that the money was never paid to Reliance Jio – Paytm has refused crediting the amount back.

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