Purchased a voucher code from Paytm for a Store in mumbai but the coupon shows invalid and Paytm is not reverting from last 10 days

Name of Complainant Chirag Narula
Date of ComplaintNovember 1, 2018
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Chirag Narula:

I have tried contacting you on all mediums but i am unable to connect,
My wife has purchased a voucher worth INR 3000 for Enrich salon whcih at the time of redeeming was shown as invalid , Since then i am trying to call your customer care, Reach you on FB, TWITTER, But no one has still reverted me back, I want my money back as this coupon was of no use to me and i have to pay the full amount and come back .
I have attached the Voucher code and the merchant system’s snapshot where it is clearly visible that the coupon is invalid, The Enrich salon was absolutely pathetic and ruthlessly denied accepting this as it is a deal between the customer and Paytm,
I would request you to please refund my value , Please find below the phone number used for the transaction.
Paytm Number =  7869596816
Value = 3000
Merchant = Enrich Salon
Voucher Code = ENPT181663

Image Uploaded by Chirag Narula:

Purchased a voucher code from Paytm for a Store in mumbai but the coupon shows invalid and Paytm is not reverting from last 10 days

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