my product is picked up by shopclues but i not get refund on it

Name of Complainant anil deswal
Date of ComplaintAugust 9, 2016
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by anil deswal:

i buy a trolley bag on shopclues order no. -95643099  ,date-21 Jul 2016, 09:05 PM, when i received  my order  i found broken bag . the bag is broken from side of his tyres . then within 2 days  i make a return request on shopclues my return id-3015115  . after 5-6 days  shopclues agent come for pick up the product  , i gave this product to his .then after that 5-7 days later i check my refund status  , in this  shopclues account shows  that your  refund status is in under processing. but after 5-6 days their is no response. i want to get my refund and my justice.

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my product is picked up by shopclues but i not get refund on it

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