| Name of Complainant | |
| Date of Complaint | August 25, 2023 |
| Name(s) of companies complained against | ecom express |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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This is regarding the shipment with tracking id:
3206554294. Its been 10 days, I haven’t received my parcel yet. From last 5 days it is showing ofd and nobody’s is even calling me and it is saying undelivered in the tracking link.
Then all of a sudden it’s showing ofd lock.
I tried reaching to your customer care, it is pathetic and not resolving my issue. I tried to contact the delivery manager, at first he wasn’t picking up the call. But after numerous calls he picked up and told me I will receive it today morning but still I haven’t received my parcel. I am contacting him today. Now he is not responding to my calls.
This is the number for delivery agent that i got from a text message from ecom.
Dear Customer, Your order with AwB 3206554294 was undelivered . For further details, please contact Delivery Manager 8076982227 or the shipper – Ecom Express.
Very pathetic service. You guys don’t care about the customers, not picking up their calls. Deliver my parcel asap!
Image Uploaded by Hira:
Dear Hira,
Greetings From Ecom Express.
Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 29th August at the registered address.
Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.
Regards,
Team Ecom Express