| Name of Complainant | |
| Date of Complaint | June 5, 2026 |
| Name(s) of companies complained against | Purplle |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
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On May 1, 2026, I placed an order with Purplle, an online beauty shopping e‑commerce store, for several products worth ₹1919 INR. The initial delivery date was set for May 5. However, the date was repeatedly rescheduled—first to May 10, then to May 13.
On May 10, I contacted Purplle’s customer service team, who assured me that the order would be expedited and delivered within 48–72 hours. Despite this assurance, the delivery date was again changed to May 17. When I attempted to cancel the order, the system did not allow me to do so.
During my call with the agent, I requested compensation for the prolonged delay, but was informed that no compensation would be provided and that managers would not take escalation calls.
I wish to formally file a complaint against Purplle for failing to deliver the products despite multiple delays, refusing cancellation, and showing disregard for customer time and satisfaction. I request that this complaint be considered under the Consumer Protection Act, 2019.
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