Name of Complainant	Rahul Kumar (Gando)
Date of Complaint	April 10, 2024
Name(s) of companies complained against	flipkart.com
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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Text of Complaint by Rahul Kumar (Gando):

Hi,
My name is Rahul Kumar.
I am a new customer of Flipkart. Registered mobile number linked to
Flipkart account:- 7481024392
ऑर्डर आईडी – OD429712464204058100
I agree and abide by the Consumer Law Section 1986.

Previous Docket Numbers 5238639, 5240868, 5335736, 5345043, 5379607, 5380608, 5380622, 5384238,
Is.

I purchased 6 quantity of LED bulbs from Flipkart. When the product was delivered it was discovered that two quantities were defective and damaged. Apart from this I also got Renewed product.
After complaining about this to Flipkart, the seller agreed with the customer and approved the return. Flipkart is happy with this agreement between the seller and the customer. Solution |

Product pickup has been successfully done on 03 Jan 2024 at 12:15 PM. But, the pickup status of the product has not been updated. Also, I have not received any refund yet even after product pickup.
Thank you.

Hi,

Greetings from Flipkart!

Order ID: OD429712464204058100

We are sorry for the trouble caused and we totally understand your concern.

As per the telephonic conversation, the courier service provider has confirmed that the product pickup has been cancelled, we kindly request you to share the pickup message screen shot or the product pickup proof for seller’s verification through your registered Email Id, so that we can look into this further and reach you with an update.

In case of any questions, please feel free to reach us through your registered email id.

Your kind understanding and cooperation are appreciated.
Thank you.

Share pickup message screenshot or product pickup proof,
I shared the message and call recording with Flipkart as confirmation proof of the pickup.

Hi ,

Order ID: OD429712464204058100

Product: Syska 9 W Standard B22 LED Bulb

We are sorry for the trouble which has been caused. We understand your concern that you are facing an issue with the product, we do realize the importance of this issue and we are happy to help you in providing the right information.

We would like to let you know that the seller has refunded Rs. 464 within 4 business days to back to source account , as per standard banking procedures.

If you do not see the refund in your account by this time, please check the previous statement before reaching out to the bank.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you’ll get shortly.

Thanks for giving your valuable time and shopping with Flipkart

Thanks,
DEBORAH R
Flipkart Customer Support

Two days after the whole process, I get a call from Flipkart again at 10 am.
The pickup confirmation message sent by you is incorrect or different due to which the seller is unable to complete the return.
Then I told Flipkart company that if you prove that this message is wrong then I will withdraw this issue.
I want to ask Flipkart why are you changing your statement. Various types of information are frequently shared with customers. What is all this?
Response me.
Call me +916299245742/ +917632858964
Thank you.

Previous docket number is 5642458.
Hi,

Greetings from Flipkart!

Order ID: OD429712464204058100

We are sorry for the trouble caused. We understand that you were not expecting this to happen but unfortunately you had to go through this. As per the request which you have raised about your product, we are sorry to let you know post investigation that your return request has been cancelled as our systems have detected an unusually high

number of returns in your purchase history. This would also mean that your account would be blocked and you will no longer be able to login to your Flipkart account.

Note: Re- investigation done account remains blocked.

Your kind understanding and cooperation are appreciated. Thank you.

Hi,
Previous docket number is 5642458.

Account closure is a personal matter of Flipkart, we do not want to comment on this topic.
The second important thing is that the complainant’s Flipkart account was open. This is about that time.

I have sent the related matter to eDaakhil and court whose case number is A23110007589. I want a reply from Flipkart in the court as soon as possible.
Presently the consumer wants a refund of the total amount paid including penalty.

Name of the lawyer:- R Gando
Call me +916299245742
Thank you.

Image Uploaded by Rahul Kumar (Gando):