Name of Complainant	Dilip C S
Date of Complaint	July 5, 2022
Name(s) of companies complained against	PayTM
Category of complaint	Banking
Permanent link of complaint	Right click to copy link
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I am uninterruptedly using the Paytm for last few years, based on that they have offered me a postpaid facility on 18th May 2022. I was using that credit facility and was making the repayment immediately on every transaction, except for the last 2 transactions on 3rd June & 6th June for Rs. 100 & Rs. 599 respectively. As on date they had not sent me the statement or alerted me through any source regarding my dues and no further communications after 18th May. Since last week onwards I have been getting repeated calls, some during untime, claiming that they are from Credit Control dept of Paytm and was telling me about my pending o/s. I asked them for the statement, till now they had not even responded for that. The same day I checked through my app and found that, for Rs. 699 dues, they had charged a late fee of Rs. 295 on 8th June, for their default and negligence of not sending me the statement till now. Immediately I paid all my dues except the late fee of Rs. 295 and informed them through mail and requested to reverse the late fee. They told me to contact their 24×7 customer care through their app, which is not at all functioning for the issue I am facing, and they are not even responding to the emails, moreover I tried to approach their office and Bangalore, and they are not even allowing us to enter inside. Then how and where we will address our concern against them. I tried through many emails to reach and from their cyber team, they responded once that it will be cleared within 48 hrs, after that no response since a week. I suspect the activity of Paytm postpaid is a fraud in which they will be trapping many customers by intentionally and purposely charging this late fee without intimating about the statement, and if we don’t pay this, again and again they will be charging a late fee for the same amount, and they will claim it as RBI guidelines. Moreover, they provided my limit as 60k, wherein the currently available limit is showing Rs. 59705, used limit as Rs. 295 and due amount as Rs. 618.75 and now it has been increased to Rs.913.75 for an unused account which is contradictory and made me suspicious of financial fraud involved in their postpaid transactions. I have been maintaining a good Cibil score for years, and these kinds of practices of such financial entities will damage my name and affect my credibility too, which I can’t allow in any way. Without even sending the statement and the practice of charging late payment fee should also come under financial cyber-crime. After informing they have waived off the late-payment, they had blocked my account and increased the charges from Rs. 295 to Rs. 913, which is purely absurd.

I humbly request you to kindly intervene in this matter to settle this concern and please have a thorough enquiry on Paytm, so that such malpractices can be traced out and no further customers will be affected. In this case, since there is no way to get them connected and I am afraid of such financial malpractices, I am seeking help from the Ombudsman in this regard. To be frank, it’s feeling unsafe using paytm.

PS: The following are the email ID’s I tried to contact them, which I got from their website as well as provided by their credit control dept.

cybercell@paytmbank.com, cybercell@paytm.com, care@paytm.com, nodal@paytm.com, nodalofficer@paytmbank.com, and got one reply from cybercell@paytmbank.com on 16th June stating that they had acknowledged the receipt and will come out with a resolution within 24-48 hrs provided with a ticket no. 3188274257, after that no more response even after frequent reminders from my side, other mail IDs not yet responded so far. I told them, this will be addressed to the banking ombudsman also, still they are least bothered, hence I am much suspicious of them.

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