Name of Complainant	AMIT GUPTA
Date of Complaint	March 12, 2019
Name(s) of companies complained against	PayTM
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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Text of Complaint by AMIT GUPTA:

I am giving complete details and mail regarding my problem and harassment by paytm

Dear Paytm Team,

It is highly unprofessional that since 9^th Mar’19 i have been following up to resolve my below problem but none of your person is bothered to give ear to the same.

 

Yesterday also I have called as per below details –

1. Spoken to Deepak/CCE – he informed that due to technical issue couldn’t check complaint status and after requesting transferred call to escalation desk
2. Spoken to Shikha/Escalation Desk – she informed to wait for 1 day only and problem will be solved

Now may i know that 1 day in paytm is equals to how many days or hours or time units??????????

Further since my money is involved so today also I have called as per below details –

1. Spoken to Jyoti/CCE – after requesting transferred call to escalation desk
2. Spoken to Shibendra/Escalation Desk – informed that call shall be arranged shortly to resolve the issue

Keeping in view the time lag and unnecessary follow-up you should be ashamed that the customer who is paying to you and in return instead of helping him out you are harassing him. Please note that this being unacceptable I would request all my known’s F&F to note this and beware of using your services.

 

Pl confirm me number change immediately.

Namaste

Amit Gupta

9999119101

 

On Mon, Mar 11, 2019 at 11:36 AM Amit Gupta <ag191277@gmail.com> wrote:

Dear Paytm Team,

 

Regret to mention that even after passing 2 days i am waiting for below resolution. Yesterday i called and could not connect and screenshot attached for your reference.

may i know that how much time do you need to take action. Please do not unnecessary harass otherwise you will be forcing to make this issue viral publically & socially.

 

Pl confirm me number change immediately.

 

Namaste

Amit Gupta

9999119101

 

 

On Sat, Mar 9, 2019 at 3:26 PM Amit Gupta <ag191277@gmail.com> wrote:

Dear Team,

 

Referring to discussions and below mail i would like to clarify as under –

1. I am using 2 numbers on paytm i.e 9999119101 (With Aadhar kyc) and 9810455718 (full kyc).
2. Now i wish to use only 9999119101 in place of 9810455718 and hence request to change the same with full kyc

 

For above request below are the desired details –

 

1. Mobile number of the Paytm account which you are not able to access – 9999119101
2. Paytm statement for both numbers enclosed (Old No. 9810455718 and new No. 9999119101)
3. New number which you want to update to access this account – I want to use 9999119101 for full KYC and Paytm  in place of 9810455718

 

Hope you will find the documents in order and request for immediate action.

 

Namaste

Amit Gupta

9999119101

 

On Sat, Mar 9, 2019 at 3:03 PM PaytmBank care <care@paytmbank.com> wrote:

Hi Amit
, Please share below details so that we can validate and help in updating number from our end:
(only ask for missing details or incorrect details, delete rest points)

* Mobile number of the Paytm account which you are not able to access

* Debit/credit card statement reflecting money added to your Paytm account
OR, confirmation e-mail or SMS screenshot of transactions done in your Paytm account registered with old/inaccessible mobile number
OR, you can share police complaint or FIR copy in case you have lost your phone
OR, if your account is KYCed, please share linked KYC documents.

* New number which you want to update to access this account

* If the new number is already registered with Paytm, please share debit/credit card statement reflecting money added to your Paytm account
OR, confirmation e-mail or SMS screenshot of transactions done in Paytm account registered with this new mobile number
OR, if your account is KYCed, please share linked KYC documents

Your balance (if any) in the new account would be transferred to your old account

For more information on this process, please visit our blog: http://m.p-y.tm/stolenphone
Regards
Paytm care

Image Uploaded by AMIT GUPTA: