| Name of Complainant | |
| Date of Complaint | August 14, 2019 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked bus ticket through Paytm app. for 10th Aug.From Pune to Hariar
However due to heavy rain in Pune and land sliding, I received message from bus operator (SRS travel) that bus is not traveling today.You will get full refund of money.Please contact them (Paytm) from where you booked the ticket.Even I called SRS travel and said said the same thing.
Later when I called Paytm customer care to refund my money, they are saying we can not commit to refund your money and then they are saying we will resolve your issue with 72 hours.Again when I called after 72 hrs passed. Then they are saying you will resolve it withing 24 hrs.Paytm customer care is not in a mood of refunding my money/Its a fraud website.They are just fooling the customer my committing.Its really frustrating and bad user experience.I go wana file a case against Paytm.
Ticket Ref. No – 135003918
Booking Id : 949613405
PNR no – 31016981
