paytm cash not received by receiver but money deducted from sender

Name of Complainant nitin chhatwani
Date of ComplaintAugust 28, 2019
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by nitin chhatwani:

Inspite of complaining severasl times both by sender(me) and receiver paytm close the complaint everytime without giving solution.paytm has given payment reference no. in 24*7.bt same is neither received in wallet nor in bank account.kindly help me to get justice.following are the details and proof images

sender-9145728848(nitin thakur chhatwani)

receiver-9595758888(shubham vinayak dhake)

first-order id- #2018021616325300 txn id-17849639835 dt- feb16 2018 time- 04:32 pm amt-rs.10000

second order id-2018021616331500 txn id-17849644043 dt-16 feb 2018 time-04:33 pm amt.-rs.10000

according to paytm payment has sent to recipient with payment reference no.804816321254.as detail given to me on 24*7 helpline of paytm.while when merchant called for same in front of me.paytm said he had not received any paytm.they are not reasy to clearify where the payment is.complaned several times on call and on 24*7 helpline for same. with query rederence no.76039119 and 76039625paytm complaint 1

Image Uploaded by nitin chhatwani:

paytm cash not received by receiver but money deducted from sender

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