Payment charged but food not delivered

Name of Complainant Anuj Kumar
Date of ComplaintSeptember 13, 2020
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link
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Text of Complaint by Anuj Kumar:

On 03.09.2020 at around 12:30 afternoonI, I ordered a biryani from Biryani Badshah , Connaught Place, New Delhi.  At around 1.05 pm, I called the delivery person to enquire about my order but I found out that he had reached a wrong address which was different from the one which I gave while ordering the food.  His behaviour was very rude over the phone.  He said that he was waiting there for some time but he did not call me at all which usually all delivery persons do upon reaching the destination. I then again gave him the address and he agreed to reach in a few minutes but after few minutes when I called him back, he said that your order has been cancelled by Swiggy.

 

I then chatted with someone from Swiggy over their Mobile Application. They said that your order has been cancelled due to non-collection of the order and that you can get only 50% of amount refund that too only as an exceptional case. They were not ready to accept their fault. I enquired from them whether their delivery person had called me upon reaching or that someone from Swiggy had called me up before cancelling the order, they had no answer to that question.  This is a clear case of cheating that Swiggy people are doing these days, they one-sidedly cancelling orders without informing the customer and then they do not refund the payment or if requested earnestly then they return only half of the amount. This is nothing but cheating by Swiggy. Something has to be done in this regard. I am sure there will be many complaints like this by others also. Kindly do something. I want refund of my full amount.

Order No. was 82191764918

Date of order – 03.09.2020

Time of Order – Around 12:30 noon

Place of order – New Delhi

My Mobile no. is 9899650885

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Payment charged but food not delivered

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