| Name of Complainant | |
| Date of Complaint | September 22, 2023 |
| Name(s) of companies complained against | OYO ROOMS |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Team,
I am Ashok Kumar, employed in the film industry as Production Manager.
My primary work to facilitate & assemble all the required manpower, equipment’s in the said location for the shoot at the prescribed time, else end with-up with massive loss for the production company ultimately results directly on my career.
My work is highly Time bounded and Service oriented, the non-compliance of the above results directly on my company’s goodwill & at my career.
Here comes the issue,
I have booked a room on 20th Sept (one day prior) for 21st Sept 2023 – Checkin at Chennai – Hotel Golden Towers for my guest Mr. Ashraf, hails from Kerala & he is new to Chennai terrain with Checkin time of 6.00 am by paying upfront payment Rs.953/- through my PAYTM. (Mobile no. 709…307) on 20th Sept.
Mr. Ashraf reached the said hotel at 7.30 am on 21st Sept & understand that rooms were completely occupied – NO ROOMS Available.
Since Mr. Ashraf is new to Chennai and have language constrain, he called me for assistance.
I spoke to Hotel Golden Tower Manager & understand that they stopped OYO bookings long back and will not be accepted.
I immediately approached OYO Customer care representative for more than 10 times,
None of them responded to my query, simply transferring me to their IVR back /help desk – where am not able to speak to any customer service executive even after holing for more than 30 – 45 minutes.
Many of your customer care executives were not listening to the query, while taking either they disconnect / transfer to IVR or to their helpdesk.
Literally am cornered, since my job is at stake, I have to rush to the location from my house (KK Nagar – 12 kms away) where my guest is standing. Unfortunately heavy rain.
Then I requested another OYO customer care executive for fresh room, they offered me at OYO Elite residency, Periyamed, Chennai & they charged at 745/- for Mr. Ashraf & asked me to pay Rs. 142/- as an advance & paid 142/- via PAYTM.
After accompanying my guest in heavy rain, reached OYO Elite residency & with the mentioned name – in the process of checkin.
Here comes the fresh trouble, the receptionist at the hotel is very cruel, they he demanded the payment of Rs.1000/- immediately at counter or literally he said “ HE WILL THROUGH HIS LUGGAGES OUT” – I try to explain, however he is not willing to listen.
The reason for OYO Elite residency Manager’s frustration is that, OYO cheated him many times, so hesitate in accepting OYO bookings.
I approached the OYO customer care, but EXCELLENT Service people as usual after listening to the issue, disconnected the call & another executive transferred to her Unanswered Help desk without even listening my issue completely.
Without having any option left over – I have made a payment of Rs. 1000/- at OYO Elite Residency reception by PAYTM.
Due to your service, I have lost my credibility as a Manager in face of my guest, I had to travel in rain for to / fro 25 kilometers in rain leaving all my works aside.
I lost money, faith on OYO to the greater extend.
HIGHLY DEPRESSED IN THIS REGARDS.
To OYO – If someone not able to attend & respond during crises, do you need to hold them.
I demand a proper a responsible response to my mail.
Regards,
Ashok Kumar. S
790….464 /
709….307
For your trust – am attaching the following,
1. PAYTM – payment of Rs. 943/- towards OYO for Hotel Golden Tower booking.
2. PAYTM – payment of Rs. 142/- towards OYO for OYO Elite Residency booking.
3. PAYTM – payment of Rs. 1000/- towards OYO for OYO Elite Residency booking.
4. Call recordings – Self with your Service natured OYO Customer care executives.
