| Name of Complainant | |
| Date of Complaint | May 30, 2021 |
| Name(s) of companies complained against | SWIGGY |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir,
I have subscribed for Swiggy Super BITE (Rs.399/3months)which allows me to avail 30 free deliveries for 3 months. In their app they have mentioned I can choose to upgrade (by paying Rs.350 additional) during the subscription period to avail unlimited deliveries.
When I have exhausted my free deliveries I have tried to upgrade my subscription however the app didn’t give me an option to upgrade instead it prompted to renew the subscription.
I contacted swiggy customer support team through mail and later had a telephonic conversation. Initially their response was that their might be a technical glitch and will get resolved with 24 hours. They have twisted this later stating upgrade option is available only when there is free deliveries left.
When I checked their FAQ section and Terms and Conditions nowhere it is mentioned that free deliveries should be their to upgrade. So, I have contacted them again to validate their claim (free deliveries should their to upgrade). They denied to share information by saying it as their internal policy not sure where it is mentioned.
I would like to file a complaint of this unethical business practice followed by Swiggy which will leads their customer hang up to dry.
Unclear and contradictory statements by their customer service executives on subscription policy. Coming up with terms at their wimps and fancies which is not mentioned in their app or Terms and Condition making it unclear for a customer who subscribes for it. With a deceiving policy, trying to exploit customers by denying upgrade (through it is explicatively mentioned one can avail) and forcing client to renew subscription (while subscription is already live).
Request your support to restore consumer rights and protect form such unethical business practices.
Regards,
Jagadeesh Rangaraj
Image Uploaded by Jagadeesh Rangaraj:
