Ordered from Meesho (fresh technologies) online and money debited but order not placed

Name of Complainant Makwana Pradeep
Date of ComplaintSeptember 3, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Makwana Pradeep:

I had ordered unique boys clothing set from Meesho on 31st August. Amount 334 deducted from my account but ordere not placed and there is no help desk to help us with order. No option to get refund or cancel order. Sub order id is 961039008125_1
The message i received was as below:-
Dear Customer, txn of Rs.334.00 at Fashnear Technologies using Kotak Bank Debit Card XX** on 31/08/2022 is processed.
But there is no process at all, it still shows pending.

Image Uploaded by Makwana Pradeep:

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