Order not placed but the amount of Rs. 1319.26 and Rs.1371.00 is debited.

Name of Complainant Anand Chand
Date of ComplaintNovember 13, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Anand Chand:

I have checked the Sodexo account and still the refund has not been credited. Please note down the details of purchases made with date and time and receipt ID.
Sl no Date and Time Receipt ID Amount Reversal Email
1 28th Aug – 16:15 hrs 749268 1371 No items were purchased. And amount Not yet reversed Attached
2 28th Aug – 16:17 hrs 742512 1319.26 No items were purchased. And amount Not yet reversed Attached
3 31st Aug – 15:03 hrs 377220 1319.26 Reversed on Aug 31, 15:13:10 hrs (Receipt ID 403288192657 ) Attached ( 2 email)

Please note that amount mentioned in Sl no 3 has been reversed and co-incidentally the amount of Rs. 1319.26 exactly matches to purchase made under Sl no 2. Your representatives are getting confused . it was just a sheer coincidence that 2 purchases( one on 28/8/21 and another on 31/3/21) were made of amount Rs. 1319.26 and one amount was reversed on 31/8/21. Emails of refund of Rs 1319.26 on 31/8/21 is also attached. Whereas purchase made on 28/8/21 of Rs 1319.26 has not yet been reversed. Email with receipt no details is attached.

Image Uploaded by Anand Chand:

Order not placed but the amount of Rs. 1319.26 and Rs.1371.00 is debited.

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