| Name of Complainant | |
| Date of Complaint | January 9, 2021 |
| Name(s) of companies complained against | zomato |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered food on 1st Jan 2021 at 8.45pm, it was expected to be delivered at 9.30 pm. When i didn’t received th4 food, i called restaurant they said it will take another 30-40 mins. Later I called them again after 30 mins, same story from their side. After waiting for 2 and half hrs i was fed up. Later i got msg that food was delivered, but i never received any order. Instantly i drop an email to their customer service, i received an automated email stating they will reply between 24 to 48 hrs. Today is 6th Jan, no reply from their side, i mail them daily, but no response. Tried chat support too, but they said they can’t help. I am fed up of their service. Seems like i need to beg for my own money. They have horrible customer service.
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