Name of Complainant	sromona ghose
Date of Complaint	December 12, 2019
Name(s) of companies complained against	zomato
Category of complaint	Hotels & Restaurants
Permanent link of complaint	Right click to copy link
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On 25th November I ordered food from zomato with proper address mentioned, which is also reflecting on their order confirmation page.

the restaurant was just 5 min away from the delivery area, but still it was making late. when i called the delivery man he was very reluctant and said he will be late.

after sometimes i received a call from customer care who told myorder has been canceled and i will not receive any refund.

i asked the reason, the guy informed the address is wrong. This was hilarious as it is my residence address and I was making the call from there.

I made several requests but no attention was given.

I wrote to zomato customer care several times but their reply is same, address is wrong.
kindly help me

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