Order cancellation by Zomato of pre paid order

Name of Complainant Soham Chakraborty
Date of ComplaintAugust 16, 2019
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link
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Text of Complaint by Soham Chakraborty:

  1. I had placed a prepaid order in zomato on 13th Aug to deliver at my home from Dunlop Hotel and Restaurant.
  2. The delivery status showed cancelled and restaurant phone switched off. The delivery was handled by zomato.
  3. The zomato support guys did not agree to help us inspite of separate emails and also did not share the contact details of their support manager.
  4. Zomato support clearly said there is no refund on cancelled order.
  5. Order ID as per zomato : 2078322366

Image Uploaded by Soham Chakraborty:

Order cancellation by Zomato of pre paid order

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