Online purchase of Men’s shirts through payment by credit card but no delivery till date

Name of Complainant Savithashree
Date of ComplaintJanuary 16, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Savithashree:

Online purchase of men’s wear.

I had placed an order at Theluckymen for three combo shirts and made an online payment of Rs.1099/- on January 5, 2020 through my ICICI credit card to PAYUMN. I received a message on the same day stating that ýour payment (Id-294513013) of Rs.1099/- for Ankit Jain is successful and for any queries on your payment visit http://pmny.in/FI6L8HEhtoCj

But till date I have not received any delivery of the item which I had ordered and prepaid. Now, when I contacted the customer care (8252794679) on 15-1-2020, I was asked to contact today but when I tried calling there was no response. Further, a person from customer care (contact No.+916291450713) asked for the details of my payment and said that the order is cancelled by me. When I informed him that I have not cancelled the order instead I am waiting for the same. He then asked me for my credit card number to refund the amount and I only told the card number. He then asked for CVV number which I refused to tell and he asked me for several times the CVV number stating that he would be refunding my amount. I refused to disclose my CVV number and told him that if he continues to ask me then I will lodge a compalint against him as it is a fraudulent transaction. He then disconnected the phone.

Regards

Savithashree

Image Uploaded by Savithashree:

Online purchase of Men’s shirts through payment by credit card but no delivery till date

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