| Name of Complainant | |
| Date of Complaint | August 17, 2023 |
| Name(s) of companies complained against | OLA |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Please see the photos attached. I had booked OLA cab from my home to Bangalore airport last year on May2022 early morning. Since the luggage was more the driver had charged cash which I paid since he told otherwise he would cancel my ride. The initial ride estimate was Rs 881 which I paid through PhonePe (there is no option for partial payment if you pay online and click the Pay Now button in OLA i.e you cannot modify the amount so I had paid the full amount which was shown). After that I did not use OLA services since I was in my hometown. Now after a month I noticed that Rs. 589 is pending to be paid and has to be paid immediately after that I raised several complaints and they told that since the complaint was not made immediately and the invoice has already been generated hence they would not be able to help me. This was all in 2022. Suddenly that due amount got transferred to OLA money postpaid and now they started adding late fee and I started receiving harassing calls that Police Complaint will be made. I even wrote to OLA but I got no reply from them and continuous thereat calls and harassing calls I received and I finally paid Rs. 739 today for no fault of mine. I request you to take actions against OLA for un-necessary harassing a respectable Indian Citizen who was also a loyal customer of OLA from a long time.
Image Uploaded by Sudipta Sarkar: