| Name of Complainant | |
| Date of Complaint | August 17, 2023 |
| Name(s) of companies complained against | Octafx |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I’ve deposited on 7th of August and till now haven’t gotten my credit neither refund their customer service is giving excuses till the end of the 3-5 working days policy of return fund . Its been 2 weeks and still no response and email
Image Uploaded by Iskandar zulkarnain:
Dear Iskandar zulkarnain!
We apologize for the delayed response and any inconvenience it may have caused you. Your satisfaction is our top priority, and we appreciate you bringing this matter to our attention. We understand that you may be feeling frustrated, and we assure you that we’re doing our best to resolve the issue as soon as possible.
In order to do so, we would require more information from you. Specifically, we kindly request that you provide us with your trading account number and deposit proof. This information will enable us to investigate the matter thoroughly and provide you with an accurate update. You can email us these details at support@octafx.com.
Once we receive your information, our dedicated team of experts will carefully investigate the matter and provide you with an update as soon as possible. We understand that your time is valuable, and we will do everything within our power to resolve this issue as quickly as possible.
We appreciate your patience and understanding in this matter and rest assured that we’ll do everything possible to ensure that you’re completely satisfied with our service. If you have any further questions or concerns, please don’t hesitate to contact us.
Kind regards,
OctaFX Rep.