Name of Complainant	Yonisha
Date of Complaint	January 24, 2023
Name(s) of companies complained against	OLA
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Usually, I use ola bike for an emergency situations. Last month end of the Decemeber 2022, I had to book ola bike. While traveling i tried to click the post paid option in ola app. But i was cancelled, on that time i wasn’t activate. It showed like “Can’t activate Post paid”. So when i reached my location i paid through pay on cash.

Begining of the january month i received normal messages from ola. That message was how much pending money that i had to pay for ola rides. i shocked. 3rd of January 2023 i sent mail to ola support team to stop the activation of ola post paid. I’ve clearly mentioned that “i paying money for every rides so stop the post paid”. From 3rd january upto 20th of january i 2023 i kept send mail to ola support team to cancel the post paid. But they didn’t send any reply.

When i get 1000 rs to pay the money with penality, whey they made me call first time to pay the postpaid payment i replied “mam i paid money for all rides that’s why i keep sending mail to stop the post paid activation”. But they were rude to me in phone call and also they making me call everyday to pay the money. Please help me.

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