| Name of Complainant | |
| Date of Complaint | October 6, 2026 |
| Name(s) of companies complained against | Shaadi.com |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Subject: URGENT: Refund Request – Senior Citizen – User ID: SH77039680
To Whom It May Concern,
I am writing to formally request an immediate refund for the VIP membership plan I purchased on June 22, 2026, for the amount of INR 17,000.
I was motivated to purchase this plan by your representatives, Romi Jain and Neha, who explicitly promised that if I were not satisfied with the plan for any reason, I would be eligible for a full refund of INR 17,000, provided the request was made within 7 days. Relying on their assurance, I made the payment. However, immediately after the transaction was processed, both Romi Jain and Neha became unresponsive and stopped taking my calls.
I hid my profile and raised a formal refund request on the same day, June 22, 2026. It has now been 5 days, and I have yet to receive my refund or any update.
I would like to emphasize that I am a senior citizen and a heart patient. The constant stress of following up with your customer care team since June 22 is taking a severe toll on my health. I have spent my entire days trying to resolve this, which is physically and mentally exhausting for me. At my age and with my medical condition, this level of distress is becoming impossible to manage.
I earnestly request you to treat this as an urgent medical and humanitarian matter. Please process the refund of INR 17,000 to my original payment method immediately.
I look forward to your prompt response and an immediate resolution to this issue.
Sincerely,
Brajesh Agariya
Registered Mobile Number: 8840134326
User ID: SH77039680
Registered Email: brajeshagariya@gmail.com
