| Name of Complainant | |
| Date of Complaint | February 11, 2022 |
| Name(s) of companies complained against | Amazon.in |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I have purchased two Jeans @Rs. 999/- for my 11 yrs old kid vide order ID 171-7104572-9171512 on 1st January’22. I received the item on 6th January’22. After opening the parcel, I noticed that the seller sent me one Jean of size 36″ of the same brand. The fact was instantly intimated to customer service. They convinced me that there is nothing to worry and advised me to generate a return request. I act as advised but in next day i.e on 7th January’22 delivery agent came and refused to receive the item stating that in their system two Jeans have been seen although I was returning one. Then again I talk with customer service and they told me that the problem would be resolved shortly. Accordingly the delivery agent came on 9th January’2022 and received the item. Now mean time the involved amounts refunded in two parts; 1st initiated on 6th January’22 and 2nd initiated on 8th January’22. The 1st amount is credited to my account on 11th January’22 but the rest amount is not credited to my account till date. I have talked to Amazon customer service executives and even team leaders several times but every times they told me that they amount has been refunded from their end and gave me false assurance that the amount will be credited with in 3- 4 business days. But till now the amount is not credited and even they could not able to provide me reference ID pertaining to refund. In consequence of that I become fed up with worthless customer service for their blathering and looking for your kind help to recover my hard earn money.
Image Uploaded by SANTANU MONDAL: