Not able to reschedule my flights

Name of Complainant Anup Patil
Date of ComplaintSeptember 23, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
Share your complaint on social media for wider reach
Text of Complaint by Anup Patil:

My flipkart account is showing as blocked and I’m facing a lot of issues because of that.

I have booked 10 flight tickets through Flipkart and I don’t have any details of those flights. My journey date is October 1, i.e. 10 days from today. I want to reschedule 2 flights. I contacted Flipkart flights, but they also said that they can’t do it since the account is blocked.
I have been requesting customer support to unblock my account since August 3rd. I have made about 100 phone calls and I have written about 50 emails. Since it was not working, I sent a letter through courier to Flipkart headquarters. Even that didn’t work, then on September 12th, I personally went all the way to Bengaluru from Coimbatore inorder to resolve my issue. Then I got a call from Ms. Neha who said that my account will be unblocked within 24 to 48 hours. But still it didn’t happen.
Then after repeated followups, I receive an email telling that the request has been cancelled. I don’t understand why. Even my emails seem to be blocked by the systems! I have tried to reply to the emails from my registered account, but I get an automated response telling “Sorry, the email ID is no longer in use. Please visit our Help Centre here to get quick answers to your questions or to contact us.” If I contact the customer care over phone, they say that backend team will resolve my issue who are available over mail only and the above happens!!!

Image Uploaded by Anup Patil:

Not able to reschedule my flights

Leave a Reply

Your email address will not be published.