| Name of Complainant | |
| Date of Complaint | May 15, 2019 |
| Name(s) of companies complained against | zomato |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had placed an order yesterday. The entire value of the order for Rs. 1021 was paid in advance. The delivery boy never called me. I have phone call logs to prove this. I got a call from a Mumbai number, I could not answer the same, since I was in the washroom. I did call back in 5 mins, but that number was not getting through. I got a call at 7.06 and called back at 7.13
I opened the app and saw the order cancelled. I immediately called the hotel, whose number was mentioned in the app. They gave me the delivery boys number. I offered to pick the parcel up. He refused. All this happened within a span of 10 mins.
I tried the chat help as well. Nobody helped.
Request complete refund.
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