Non delivery of purchased product online

Name of Complainant Sampad Santra
Date of ComplaintNovember 19, 2019
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Sampad Santra:

ordered a Redmi note 8 pro mobile fromyesphone21.com on dated 6th nov 2019 for rs 13490/-
Order I’d #18627

But there is no update for my order till now,
I also try to contact them thought contact number and email id support@yesphone21.comprovided on the website. Neither the number working nor the email id is genuine. I received my order confirmation on 8th Nov 2019 from this website by email id “[support@yesphons21.com] but when i reply to this email id the email was not sent to this email id, it means they are fraud.
I made payment by debit card as per transaction details below:

Merchant Name: afraz enterprises
Registered GST number: 27HJUPS7388F1Z0
City: mumbai
Country: india
Mcc: 5732 radio, television, & stero sales
Group: others-v : all other merchants
Auth id: 027961
All the above information and on searching for afraz enterprises online i found that there is no way to contact them that is why, they are 100% fraud.
Sir i lost my rs 13490/- and not got mobile till now. So i request you to please help me so that i can got my money back from this fraud merchant.

Thanks Regards
Sampad S.

Image Uploaded by Sampad Santra:

Non delivery of purchased product online

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