Name of Complainant	Arpita Singhal
Date of Complaint	July 25, 2021
Name(s) of companies complained against	myntra
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

I am very upset with the service that Myntra provides to its customers.
I am Unable to return a product only bcoz I clicked to collect the insider points by mistake. They do not even have the Provision to reverse those points and enable customers to return/ exchange. This is just about a bad trick to retain customers money and not return them.
I connected with their customer support over calls and Twitter but they keep saying they can’t help as point collected which is not acceptable as in the same order I had 2 more items of smaller value for which points were also collected but still giving the option to return.
When I pointed that out, they even stopped responding on Twitter. What a fraud company.

Image Uploaded by Arpita Singhal: