| Name of Complainant | |
| Date of Complaint | October 20, 2019 |
| Name(s) of companies complained against | zomato |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had placed order via Zomato on 9-oct-2019 to be delivered to my home address. I also communicated to Zomato chat box to forward the home address to the delivery boy which they confirmed that they have forwarded to the delivery boy.
The delivery boy went to another address and called me. When I informed him that he reached at the wrong address he said that he can’t come.
When I complained about this to the Zomato chat, the Zomato executive acknowledged that my address was correct and it was the fault from the delivery boy.
He also assured me that he was escalating this to the customer care and asked me to drop a mail at order@zomato.com.
I got a reply after 3 days saying that they can’t refund the money and my address was wrong.
When I told them to look properly into the screenshot of the order placed and my chat with Zomato executive, they came up with same response. I am following up since then but no response.
I am enclosing the screenshot of the order and my chat with Zomato executive.
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