| Name of Complainant | |
| Date of Complaint | July 2, 2019 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I tried to add 5000₹ to my paytm wallet as i wanted to send money to another account. The amount was added to paytm gift vouchers instead of wallet. I can use that gift voucher for shopping only,i can’t transfer it to wallet or bank. I needed money in my account. On contacting customer care, I was told that my kyc is not complete. Due to incomplete kyc, money was transfered to gift vouchers. This all happened without my consent. This is clearly a fraud by paytm. I can use it for sbopping only, can’t send to account. Customer care says this money cant be reverted to bank account or paytm gift vouchersp
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