| Name of Complainant | |
| Date of Complaint | November 5, 2022 |
| Name(s) of companies complained against | TATA CLIQ |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
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Order ID: 123170140
On 30th October, I received Soleplay Sneakers around 7:00 PM. Due to fitting issues, I requested for return on Tata Cliq the same night after 1 hour. Next day on 31st October, in the afternoon, Logistics Partner from XpressBees came, Mr Satnam, and after inspection passed my product and carried it. It was barely touched and brand new. Later that day, I got a message that my product mismatched the quality check mark. I received a call from Mr Gurbachan from XpressBees saying one of their executive by mistake failed the quality check and will return the product. That is a very strange thing and happened to me for the first time in my online shopping experience.
Next day, an executive of XpressBees came and returned me my product and when I asked him the reason, it was because the shoes were completely ruined, there was sand inside the bag, shoes were dirty and an experienced person can tell it was because of bad handling because the seal and labels were intact. I don’t know if it was because they mishandled it in their vehicle or their warehouse as the product came without a box but this issue is harassing me a lot.
I request Tata Cliq to provide me my refund as early as possible or it will have to be dealt legally.
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