| Name of Complainant | |
| Date of Complaint | October 23, 2018 |
| Name(s) of companies complained against | zomato, Zomato Complaints |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had a prepaid order from zomato 1603995919 on 19 oct 2018. I was given estimated delivery time of 12:25 pm. At around 12:50 pm i realised there was a miss call from delivery boy pankanj parmar.
I called back and requested to deliver my order and he refused. The customer support said he was new in my locality and couldnt find my address and since i didnt pick up the phome he cancelled.
The order status shows i was unavaillable at my address so the order went back. Now i neither had my order nor refund. I had prepaid it and provided a well detailed exact address of my location with a popular landmark of 650 the global kitchen hotel and still the fellow couldnt find it!!
And within half an hour i am calling back and he says order is cancellee. So what did he do with my food. And why shouldnt i get refund when i havent cancelled my order and there is no mistake from my part
Thre is no response or refund from Zomato yet
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