Name of Complainant	RISHI BANSA;
Date of Complaint	January 11, 2019
Name(s) of companies complained against	PayTM
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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DATE:18.08.2018
THE HEAD FOR DISPUTES
(PAYMENT RELATED QUERRY)
PAYTM
B-121, SECTOR 5
NOIDA 201301

REG: WALLET TRANSACTION I D 13313741714 DATE 08.08.2017 TIME 4:36PM

SIR,
I AM SURPRISED TO NOTE THAT AN AMOUNT OF Rs 11000/- WAS TRANSFERRED FROM MY WALLET 9319087659 RISHI BANSAL TO MY BANK STATE BANK OF INDIA CHURCH ROAD MALL AGRA ON THE ABOVE TXN ID BUT THE SAME IS NOT CREDITED TO THE ACCOUNT.

I HAD MAILED THE SAME TO THE HELPLINE AND THE ANSWER WHICH CAME WAS MORE SURPRISING THEY SAID THE AMOUNT IS ON HOLD BECAUSE THE SENDER HAS REQUESTED TO DO SO.

TO THE SAME I STATED THAT THE SENDER AND RECEIVER IS THE SAME WHY THIS WILL HAPPEN AND ON WHAT THE STOP PAYMENT IS ASKED BY THE SENDER KINDLY REVERT.
TILL DATE NOTHING HAS BEEN DONE AND DESPITE OF MY SEVERAL EFFORTS I AM UNABLE TO CONTACT ANY CONCERNED PERSON ON PHONE (EXCEPT THE SERVICE PEOPLE WHO REFRAIN THEMSELVES BY STATING SILLY REQUEST THAT NET IS NOT WORKING OR LINE IS BUSY HENCE WILL NOT BE ABLE TO HELP).
IT SEEMS THAT MY PAYMENT WHICH IS NOW MORE THAN ONE YEAR LONG IS TO BE TAKEN CARE BY THE REGISTERED OFFICE OF PAYTM AND I REQUEST TO KINDLY SEND ME A DETAILED STATEMENT ACCOUNT FROM THE INCEPTION OF PAYTM ACCOUNT TILL DATE ON MY EMAIL [email protected] SO THAT I MAY BE ABLE TO SETTLE THE ACCOUNTS AS WELL.

I am enclosing herewith the photo of the WALLET TXN ID referred above FOR YOUR READY REFERENCE.
I HOPE FOR AN EARLY ACTION.

THANKS
RISHI BANSAL
9319087659

P.S.: DURING WRITING OF THIS LETTER ON HELPLINE MR PANKAJ HAS CREATED THE QUERRY VIDE REFERENCE NUMBER 81716915, THIS IS JUST FOR YOUR INFORMATION.

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